What we do

We elevate your business strategy and support to help you and your customers make better decisions. We deliver better results.

In the last decade, outsourcing has evolved from a business practice conducted only by large corporations to a global movement. where there is an opportunity for every sized business to benefit. Even with an easily accessible and worldwide often businesses overlook the advantages of outsourcing as part of their development strategy. There are a large number of businesses that don't understand how outsourcing works, what benefits it affords, where to start.

This is where we come in.

We deliver solutions that are transparent, and effective for your needs. We can streamline your workflows, provide exactly the right level of support you need, enhance your brand, and help deliver exponential results. And if you're not sure if outsourcing is for you, we can talk strategy and give you recommendations.

Outsourcing misconceptions: Ignorance is not bliss.

There are a few lingering misconceptions about the outsourcing industry – let's dissolve these:

It's high risk because it's done in developing regions with unstable conditions. Far from it - the rewards far outweigh any perceived risks. The Philippines is a developing country, but is also included in the list of The World Bank Top 20 Countries Worth Investing In for 2018. It's also ranked as Asia's top destination to outsource. English language proficiency is easily the highest in the region, and the pool of talented and motivated workers across a vast array of industries will likely far exceed your expectations.

It is cheap and low-quality labor. Like any other business transaction, quality will depend on the provider you choose and the terms on which you agree. There are a variety of highly skilled and technical jobs outsourced that require critical thinking, experience, training, and skills such as engineering and design, IT and software development, and much more.

The affordability is due to low-quality labor. TThere are a variety of highly skilled and technical jobs outsourced to us that require critical thinking, experience, training, and skills, such as engineering and design, IT and software development. Like any business transaction, the quality of work will depend on the provider you choose and the terms on which you agree. We don't cut corners. We deliver the most affordable solutions.

It's only suitable for big companies. The global economy has now empowered companies of all sectors and sizes to utilise the benefits of outsourcing services – it's not just for the conglomerates anymore. We choose to specialise in bespoke solutions for startup companies or working in close collaboration with existing SMEs to help grow your business. So don't worry, we'll help you find the right fit. for your business goals and we commit to achieving them with you. Again, it depends where you're looking, what you need, and the provider you choose.

It's just for saving on costs.Businesses outsource to us for many reasons, and our affordability vs. other outsourcing providers is only one of the advantages of why. Outsourcingwith us gives you access to creating greater streamlined systems and processes, and access to talented workforces with specialised skillsets. We cap this off with professional services and project management with the experience to build a platform to help scale and grow your company as high and wide as you dream possible.

It will compromise your privacy and security. In any business, there is a risk when you share information outside your secure data environment to a 3rd party. That's why we've been audited and certified by the Payment Cardholder Industry Data Security Standard (PCI DSS) – an industry-leading audit and compliance certification which ensures the highest level of security is provided in our office to protect you and your customer's information. We take privacy and security seriously and our certification attests to this.

It is easy and anyone can do it. Not true - a lot of outsourcing companies raise claim to their services, but fall flat on meeting your expectations. We do it the right way for you, and we have the experience to prove it. Correctly outsourcing functions within your business involves detailed strategy, planning, coordination, supervision, execution, delegation and a seamless feedback loop throughout. To be effective, we have stringent processes and policies in place to ensure the quality of our work. We obtain unique certifications and undergo stringent audits to ensure we are following and industry-leading standards, and you shouldn't settle for anything less.

It will immediately save you money. Not exactly, but you're on the path here – it all depends on the service and type of expertise you'll need, the terms of engagement with your chosen provider, and where you're outsourcing to. With another outsourcer, you might have to pay a large upfront cost first before reaping any benefits and commit to outsourcing your project with multiple penalties and arduous processes to make any changes. We offer flexible scalability with our projects so that if you're not sure about the size and scope of what you'd like to outsource, we'll work it out with you along the way. We won't make you commit to any long term contracts if you're not sure about how big or grand we can make things happen for you. If something unexpected changes in your business, we'll listen. From month to month we can offer flexible terms of engagement to enable uncomplicated ramping up or down at short notice of your projects.

It will fix all your problems. Outsourcing certain tasks or services doesn't mean you relinquish full control or responsibility of your business. This is a good thing, though. There is still a level of supervision and accountability needed if you want expectations and demands properly met he more you can tell us about how to do a better job for you, the better. Our experience suggests the best projects are the ones that involve all parties working closely together – aligned – to then achieve a fully optimised outcome.

It will mean you lose control over your business. We will only have control over what tasks or services you delegate. It's that simple. Even then, you will still maintain ultimate supervision and management. It's one of the great things about outsourcing with us – you're working smarter for your business, not harder.

Outsourcing creates language barriers and terrible customer experiences. We're not in the year 2000 anymore. English proficiency in the Philippines ranks No. 2 out of 21 Asian nations and No. 14 out of 88 countries worldwide. Tertiary educated Millenials with an array of brilliant skills and experiences in the Philippines are looking for ways to work with us, and you.

There are always cultural differences, but we are experts at aligning our services with your expectations. Cultural assimilation of our services to your business won't be a problem. A practice we adopt is that staff working for your project will undergo cultural training and sensitivity to ensure that the right working culture is in place. We can even create this for you, present it to you, get your feedback, then we'll tell our guys all about how great your market is and how we're going to best serve it.

It's the same as offshoring. By definition, outsourcing is "to procure (something, such as some goods or services needed by a business or organization) from outside sources and especially from foreign or nonunion suppliers – that's what we do. Offshoring is "the moving of various operations of a company to another country for reasons such as lower labor costs or more favorable economic conditions in that other country – that's not what we do. Drop us a line and let's chat all about it.

On point strategy

We provide a strategy that enables you and your business to articulate operations. and goals, which we then process map. We then look at what we can achieve together, how we suggest our services can help you, and what measures we can use to demonstrate our success. When all this comes into place, only then can you stand out from the competition. – let us help you with this journey.

Compelling customer experience

Every interaction your business has with the outside world we view it as an opportunity to build trust, promote, and elevate your brand. Every time we connect with one of your customers they are handled exactly as you would expect. We are effective and efficient. We communicate with empathy and logic.

Quality Support

Quality support is crucial. Yet, it is oftentimes overlooked, under-served or taken for granted. We not only provide support, but we also magnify it so that during your most critical moments, you have all the help you need to operate and deliver successful outcomes.

Services

SOCIAL MEDIA MANAGEMENT

SOCIAL MEDIA MANAGEMENT

We simplify your social media by curating your company's online digital platforms such as- Facebook, LinkedIn, Instagram, Twitter, YouTube – you name it, we can represent your online business presence. Driven by insight and applying proven digital strategy and analytics, we create, curate, engage, monitor, and analyse your online conversations and content to provide you greater reach, visibility, and conversions.

SOCIAL MEDIA CHANNELS

Organic ¬

  • Channel optimization
  • Content creation
  • Regular posting/responding to comments
  • Hashtag outreach
  • Audience analysis

Paid ¬

  • Ad graphic design
  • A/B testing
  • Cost per result optimisation

ASK US FOR MORE DETAILS

CUSTOMER RESOLUTION MANAGEMENT

CUSTOMER RESOLUTION MANAGEMENT

We use market-leading and forward-thinking strategy and CRM technologies, integrated with AI solutions that help us understand and manage your most prized possession - the customer. We interact with them just how you'd like them to be treated, and then we come up with a whole lot of great ideas about how to keep improving things for you. We strive to foster lifelong relationships for your business, customer loyalty, and sales growth.

  • Training
  • Support
  • Data Management
  • Reporting

FINANCIAL & ADMINISTRATIVE MANAGEMENT

FINANCIAL & ADMINISTRATIVE MANAGEMENT

Did we mention we are PCI DSS certified? Of course we are, and you should not consider outsourcing to anyone who isn't. Preserving the integrity of your business and customer's data is paramount and our certification guarantees you of that. We can take tedious yet crucial tasks off your hands so that you can focus on the important aspects of your business. From complex areas such as fraud mitigation and revenue integrity analysis, to more traditional outsourced services such as payroll, risk management, performance analysis, data entry, data processing, document preparation, and more.

  • Credit card fraud detection
  • Sales reporting/analytics
  • Revenue integrity auditing
  • Book-keeping/Expense processing
  • Payroll
  • Staff secondments
  • Corporate PR
  • Internal auditing/reporting
  • Risk management analysis
  • HR and performance management
  • Accounts receivable/reconciliations

WEBSITE CONTENT MANAGEMENT

WEBSITE CONTENT MANAGEMENT

Do you have a website already? Maybe you're seeking content-rich updates that accurately reflect your business and your services, integrated with a curated social media platform and a subscription-based newsletter service? If you have a site there's a very good chance we know the code and CMS behind your site, and we can help. Or if you have an idea for a site and don't know where to start we can help too. Beyond updating website content, our services include: designing, creating and maintaining content; publishing approved content; testing user experience and functionality. Adobe CS, HTML, Ruby on Rails, Python – we're all about it – we speak your language.

  • User experience
  • Scalability
  • Content management/creation
  • Support and updates
  • Newsletter database creation/curation
  • Analytics reporting
  • Development
  • Design.

Pricing

As a general guide, we chat with you first to understand the scope of services you're after, and then look to categorise these function(s) according to a Low, Medium, or Complex banding. The level we determine the type of skills and training required to deliver the perfect project for you will determine the pricing scheme. It'll all be there for you to understand though in black and white – transparently, what you'll see is what you'll get.

For a more detailed proposal and cost breakdown of the services you required, please contact us.