What is Resono?
We are a Business Process Outsourcing (BPO) company that focuses on serving three main areas for small to medium businesses: strategy, customer experience, and support.
Where is Resono based?
Our main office is located in Manila, Philippines--one of the world's top outsourcing destinations.
What services does Resono offer?
Generally speaking, our core services are:
But we'd love to have a chat about what else you had in mind. There's always a solution.
How is Resono different from other BPOs?
We have proven experience delivering on three main points:
Ask us how we do it and we'll be happy to explain.
What types of projects does Resono accept?
Any and all – just ask us and we'll run through exactly how we can provide the solutions your business needs.
What standards/security measures does Resono have in place?
Our office is located in a 24/7 secured building, with biometrics for our door access. In addition to employing the usual firewalls for our networks, we use Fortinet as an additional security solution. We hold a PCI certification granted by the Payment Card Industry (PCI) Security Standards Council for meeting their set of security controls which consist of 12 stringent requirements.
Does Resono issue non-disclosure agreements and service level agreements?
Upon project agreement, all clients sign NDAs with us.
How does Resono handle projects?
Outsourcing can vary greatly in scope and complexity and will depend on the nature of business and task at hand. Although our approach to each client/project is unique, we follow the general process below:
1. Analysis
Let's have a chat first – get to know each other. We'll then determine the requirements of your project and work with you to agree on some of the key deliverables, timeframes, and workflow processes. During this phase, we will also determine the pricing model and other commercials for your consideration.
2. Proposal & Agreement
You will receive a fully drafted project services agreement that will outline our terms of service, the details of your project, and the details of our service delivery.
3. Setup
Once the terms of the service agreement are agreed to and signed, we're off! We will commence acquisition of the necessary talent to perform the project.
4. Go Live/Business As Usual
After commencing the project and going live, we will migrate to the BAU phase. During this phase, our management team will provide you with every aspect of performance reporting and progress, while providing detailed summaries to your stakeholders that illustrate how great we're doing.
5. Invoicing & Payment
Each service agreement is unique and will detail the agreed method for invoicing. The most common structure is monthly invoicing, or a 50% upfront and 50% upon completion; it depends on the scope and purpose of the project. We're flexible, realistic and affordable, and our terms of payment match this.
6. Termination
If the project is short-term and has been completed, we will hand over all the final deliverables and dissolve the project team as required. For long-term contracts, we will include a service disengagement plan with you that clearly illustrates the process to follow.
How does Resono price its projects?
Resono classifies functions into either a Low, Medium, or Complex back-of-house (BOH) banding. We determine your banding based on the level of skills and training required for the role.
What is Resono's turnaround time (TAT)?
As soon as we hear from you, we will contact you to discuss requirements after which we will be sending, within 48 hours of our chat, a detailed proposal that will include project timelines (commencement and completion) and forecast costs.
Resono operates the resono.com.au website, which provides outsourcing, consultancy, and support services.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Resono website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.